FREQUENTLY ASKED QUESTIONS
Absolutely, we take pride in ensuring that the product you receive matches the image displayed on our online website. We make every effort to provide accurate and detailed representations of our products to give you a clear understanding of what you can expect. However, please keep in mind that slight variations in color or appearance may occur due to factors such as lighting and screen settings. Rest assured, our commitment to delivering high-quality and authentic products remains unwavering. Your satisfaction is our priority, and we strive to exceed your expectations with every purchase.
Once your order is confirmed, your item will typically be shipped out within 24-48 hours by clearing at Mumbai custom office. Packages are shipped 1st class & regular class (with tracking information) via the EMS and RMS services which means it will take anywhere between 8 to10 business days once shipped to arrive at your doorstep if via EMS and 10 to 12 Business days via RMS.
We also ship via DHL, FedEx, UPS, and Aramex; it takes 4 to 5 business days to deliver at your door via DHL, FedEx, UPS, and Aramex.
Our motto is to provide genuine quality products to our clients; you can surf about product testimonials on internet, our Facebook, LinkedIn and other social networks. Our quality control department ensures the true quality; we at Altus Lifecare have no tolerance and compromise with quality of products, packaging and handling.
For security reasons, our pharmacy cannot take pharmaceuticals that have ceased to be under the immediate control of our pharmacists. Thus, a drug ordered by mistake by a patient cannot be returned for refund for this reason
We currently have our repeat clients and we ship to USA, UK, Canada, Gulf Courtiers, EU Countries, Australia, South Africa, South East Asia and many more. If you are interesting in placing an order with you and us are from one of the countries not listed above, please contact us, we would love check with our shipping companies and help you deliver your order.
